Privacy Policy

Welcome
 

At Essencera Games, headquartered in the vibrant city of Istanbul, we are at the forefront of developing immersive pixel MMO experiences that captivate and connect players across the globe. Our flagship game, Pixeria, is crafted with a dedication to enriching the gaming community through innovative gameplay and interactive environments.

This Privacy Notice is an integral part of our commitment to uphold the privacy and security of our players' personal data across all platforms where our Services, including games, applications, websites, and related services, are accessed and enjoyed.
 

Scope and Consent

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This Privacy Notice applies to all players, users, and visitors of our Services. By engaging with our Services, you consent to the collection, use, storage, and disclosure of your personal data as described in this notice.
 

Data Collection

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We collect personal data to enhance your experience, provide our Services efficiently, and improve our offerings continually. The data we collect falls into several categories:

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1. Information You Provide:

   • Registration and Account Setup: Essential details such as your name, email address, password, and username are collected during account creation.

   • Player Profiles and Customization: Additional information for personalizing your in-game profile, including but not limited to character customization data, player biographies, and social links.

   • Transactions and Payments: We collect transactional details and payment information, processed through encrypted channels, for in-game purchases.

   • Support and Feedback: When you contact our support team or provide feedback, we collect the content of your messages along with any additional information you provide to assist you effectively.

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2. Information Collected Automatically:

   • Gameplay and Interaction Data: Detailed records of your in-game activities, achievements, interactions with other players, and your navigation through our Services to tailor the gaming experience to your preferences.

   • Technical and Device Information: Data regarding your device, including hardware model, operating system, unique device identifiers, and mobile network information, to optimize our Services for your device.

   • Log and Usage Data: Information on how you access and use our Services, including your interactions with our game content, websites, and applications, to understand user behavior and trends.

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3. Information from Third Parties:

   • Social Media and External Platforms: If you choose to link or connect your social media accounts or use third-party platforms with our Services, we may receive certain information from these services, subject to their privacy policies.

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Purpose of Data Processing

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We process your personal data for various purposes, including:

• To provide, personalize, and improve your experience with our Services.

• To facilitate in-game communications, community interactions, and social features.

• For customer support, to address your inquiries and provide assistance.

• To process transactions and manage in-game purchases securely.

• To conduct research, analytics, and statistical studies to enhance our Services.

• For security purposes, to detect, prevent, and address technical issues and fraudulent activities.

• To comply with legal obligations, enforce our terms, and protect the rights of our players and our company.

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Data Sharing and Disclosure

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Your personal data may be disclosed under certain conditions:

• Within Essencera Games: Across various departments and teams to deliver and improve our Services.

• Service Providers and Partners: To third-party companies that assist in providing our Services, under strict confidentiality agreements. These may include payment processors, cloud hosting services, analytics providers, and marketing partners.

• Legal and Regulatory Requirements: When necessary to comply with legal obligations, respond to legal requests, protect our rights, and ensure the safety of our players.

• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of the transaction.

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International Transfers

Given the global nature of our Services, your personal data may be transferred to and processed in countries outside of Turkey. We take all necessary steps to ensure that such transfers comply with applicable data protection laws and that your data remains protected.

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Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this notice and as required by law. We employ robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

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Your Rights

You have certain rights regarding your personal data, including the right to access, correct, or request the deletion of your data. You may also have the right to object to certain processing activities or request the restriction of processing of your data. To exercise these rights, please contact us directly.

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Children's Privacy

Our Services are not directed at children under the age of 13, and we do not knowingly collect personal data from children without appropriate parental consent. If we become aware of such collection, we will take steps to remove the data promptly.

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Updates to This Privacy Notice

We may update this Privacy Notice to reflect changes in our practices or legal obligations. We encourage you to review this notice periodically for the latest information on our privacy practices.

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Contact Us

For any questions or concerns about this Privacy Notice or our data practices, please contact:

Essencera Games

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Email: info@essenceragames.com

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This Privacy Notice is effective as of 01/03/2024 and supersedes any prior versions. We appreciate your trust in Essencera Games and are committed to protecting your personal data with the utmost care and respect.